FAQs

Frequently Asked Questions

ECO

Thanks to the current government ECO4 scheme, funding is available for those on benefits who are looking to improve their home’s EPC rating. This funding, which we can provide access to, will help qualifying individuals improve the energy efficiency of their homes and, in turn, save money on their energy bills. Once we know that you qualify and we have assessed your property, we’ll send our trustworthy installers to install your home improvements. This available funding means that you could be entitled to energy efficient home improvements free of charge or at a heavily subsidised price.  

Our responsibility is to ensure that the people that qualify are aware of this scheme and how they can benefit from it. Since 2013, grants provided by the ECO scheme have helped to improve over 2.4 million homes across the UK, reducing energy bills by 20% on average.

You can qualify for ECO4 funding if you have one or more of the following benefits: 

  • Income based Jobseeker’s allowance (JSA)
  • Income related Employment & Support Allowance (ESA)
  • Income Support (IS)
  • Pension Credit Guarantee Credit (PCGC)
  • Working Tax Credit (WTC)
  • Child Tax Credits (CTC)
  • Universal Credit (UC)
  • Housing Benefit (new eligible benefit under ECO4)
  • Pension Credit Savings Credit (new eligible benefit under ECO4)
  • Child Benefit
  • Free heating upgrades 
    By taking advantage of free ECO4 funding you can expect to feel the changes around your home. Your new, energy efficient boiler won’t need to work as hard to heat your home meaning that you’ll save money on heating bills. You could also have an air source heat pump installed if your property qualifies for one. This device absorbs heat from the outside of your home and releases it inside for an extra boost of warmth.
     
  • Free insulation upgrades 
    You’ll no longer have to worry about draughts creeping through your loft or heat escaping through the walls. With free insulation upgrades available, you’ll be wasting less energy and maximising the amount of heat your home can retain. 

     

  • Free solar panels
    The energy generated by your FREE solar panels can be used to power your home or can be sold back to the grid.  If you’re saving and making money at the same time, this makes solar panels an even more worthwhile addition to your home. If you qualify, we can install solar panels on your property’s roof and sustainably generate more energy for years to come.  
  • Buying and installing a new gas boiler can cost around £4,000 on average, but with an ECO4 funded energy efficient boiler you could receive it for free and potentially save up to £380 per year in bills.

  • Installing new insulation can cost around £530 but keeping your home well insulated with ECO4 funded insulation can save you all that plus an average £255 per year as there will be less energy wastage.

  • Solar panels are a great way to generate energy efficiently. The energy you create can be sold back to the grid or used to help power your home. Installing solar panels can cost up to £6,500 to purchase and install but with the ECO4 grant, you could be entitled to FREE solar panels and save up to £400 per year on your bills.

0800 024 8505 Option 1.

Finance

Annual Percentage Rate. This is the method by which the interest is calculated and used for comparison purposes.

No. The remaining balance will be recalculated automatically so the customer doesn’t pay any more than they need to. If the customer wishes to pay a ‘chunk’ off the agreement they can choose whether to reduce the length of the term or reduce the monthly repayments accordingly.

A £12.00 fixed penalty charge will be incurred by the customer. They should contact the lender and reschedule payments as quickly as possible.

Notify the lender at the earliest opportunity and ensure good communication. Contact details
will be clearly provided in the finance agreement.

No. This model uses ‘unsecured personal finance’ and is not secured against any asset.

The Financial Conduct Authority is a financial regulatory body in the United Kingdom, but operates independently of the UK government. It is financed by charging fees to directly authorised firms within the financial services industry.

Yes. In many different ways, the FCA exists entirely for the benefit of the consumer.

Yes. There is always a mandatory 14 day ‘cooling off period’. This can be waivered upon
request from the customer (there is a downloadable template in your portal).

No. It is a standard level of check and varies depending on the amount of finance required. We can go through a verbal eligibility assessment with the customer if there are any concerns.

0800 024 8505 Option 2 or you can call any of the team’s direct dial if you prefer.

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