Gas Boiler Service Agreement

Parties:

• Provider: Improveasy (Installs) Ltd, a company incorporated in England and Wales (Company No. 10833883), registered office at Station House, Stamford New Road, Altrincham, England, WA14 1EP.

And

• Customer: [Customer Name], of [Service Address].

Plan Name: Boiler Service Plan

Effective Date: [DD/MM/YYYY]

Monthly Fee: £8.00 (incl. VAT if applicable), payable by Direct Debit.

Term: This Service Agreement continues on a monthly rolling basis from the Effective Date and will remain in force until cancelled by either party in accordance with the Cancellation section of these Terms and Conditions.

This plan provides You with Services to help keep Your Gas Boiler maintained, supported and in good working order. These Terms and Conditions set out Your and Our responsibilities in respect of these Services.

1. Definitions

• For the purposes of this Service Agreement, the following definitions apply:

“Boiler” “Gas Boiler” “Gas Combi Boiler” refers to the domestic gas combination boiler which has been installed at Us at the Service Address with the serial number: (00000000000000)

“Controls” “Controller” means the programmer (time controller), circulating pump, motorised valves, diverter/zone valves, room thermostats, and cylinder thermostat supplied and installed by Us as part of the original system at the Service Address.

“Data Protection” refers to all applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

“Service” “Servicing” “Services” “Service Plan” means the maintenance services provided by Us for the ASHP during the Term, in accordance with the level of cover set out in this Service Agreement.

“Service Agreement” means the legally binding agreement between You and Us for the provision of Services at the Service Address, comprising the plan details and these Terms and Conditions.

“Service Address” refers to the address noted on this agreement where the ASHP was installed by Us and where Servicing will be carried out.

“Terms and Conditions” means these terms and conditions forming part of the Service Agreement.

“We”, “Our”, “Us” means Improveasy (Installs) Ltd of Station House, Stamford New Road, Altrincham, England, WA14 1EP.

“You”, “Your” means the customer entering into this Service Agreement.

• To avoid doubt:

• Headings are for ease of reference only and do not affect interpretation.
• Words in the singular include the plural and vice‑versa.
• References to laws include any updates, amendments, or replacements.
• “Including” means including but not limited to.

2. Scope of Services

• Once every 12 months from the Effective Date, and at 12‑month intervals thereafter, for as long as this Agreement remains in force.

Gas Boiler (Combi) Maintenance Tasks:

• Initial checks and visual inspection
• Operational test
• Internal component inspection
• Flue gas analysis
• Safety device testing
• Cleaning and maintenance
• Efficiency and calibration
• Documentation (internal)

3. Eligibility & Equipment Covered

• The plan covers the domestic Gas Boiler at the Service Address, installed and operated in accordance with manufacturer instructions.
• We may conduct a preliminary assessment. If the boiler is unsafe, incorrectly installed, or beyond economical repair, We may decline cover or propose remedial works (chargeable).
• The removal and replacement of the Gas Boiler listed under this Service Agreement will render this Service Agreement null and void at the point of notification.

4. Customer Responsibilities

You agree to:

• Provide safe, reasonable access at the scheduled time to the Boiler (an adult 18+ must be present).
• Notify Us promptly of faults, unusual noises, smells, leaks, or other faults.
• Maintain adequate system pressure and bleed radiators if needed; operate equipment per manufacturer guidance and do not modify setpoints or wiring without guidance.
• Comply with any safety advice We give.
• Keep the areas around the Combi Boiler clear and accessible.

5. Scheduling & Attendance

• We will contact You to schedule the annual Service within the Term or provide a booking portal.
• Appointments are within normal working hours (Monday-Friday). Weather conditions, access limitations, or safety concerns may affect works on internal/external units.
• You may cancel or rearrange Your scheduled appointment up to four-eight (48) hours prior to the agreed time without charge.
• Cancellations made within forty-eight (48) hours of the scheduled appointment may incur a fee of fifty pounds (£50.00).

6. Exclusions

• This plan does not include:

• Emergency callouts, breakdowns, or out-of-hours attendance.
• Parts, components, consumables, seals, gaskets, fans, pumps, valves, controls, heat exchangers, flues, pipework, radiators, TRVs, cylinders, filters, external components, water treatment chemicals (beyond cover already provided within workmanship or manufacturers guarantee).
• Power flushing, system balancing, remedial works, water quality correction beyond standard checks.
• Damage due to misuse, neglect, flooding, freezing, fire, pests, building defects, or third-party works.
• Cosmetic damage, pre-existing faults, manufacturer recalls, and installations not compliant with current standards are excluded.
• Breakdown cover is not included under this Service Agreement.
• Parts coverage is not included under this Service Agreement.

7. Payment & Non-Payment

• The first payment of £00 is due upon signing these Terms and Conditions. All subsequent payments of £8.00 shall be made by Direct Debit on a monthly rolling basis until this Agreement is cancelled in accordance with these Terms.
• All payments made under this Service Agreement are non‑refundable, including where You choose not to book or receive the annual Service, where the Gas Boiler becomes ineligible due to alteration or removal, or where this Service Agreement is terminated by either party after the 14‑day cooling‑off period. This non‑refundability applies to all payments made to the date of cancellation, regardless of whether the Services have been used in full, in part, or not at all.
• Failure to make payment within seven (7) days of the due date shall render the payment overdue, and the Service Agreement shall be suspended, during which time no Servicing work will be carried out.
• If payment remains overdue for twenty-eight (28) days or more, the Company reserves the right to terminate this Service Agreement immediately.
• The Customer acknowledges and agrees that the Company may take legal action to recover any overdue amounts, including the full outstanding balance, and any reasonable costs incurred as a result of the default.

8. Health & Safety

• If We consider attendance or continued operation unsafe, We may isolate the boiler or decline Service until hazards are resolved.

9. Changes to these Terms

• We may amend these Terms and Conditions from time to time to reflect operational, legal, regulatory, or service‑related changes. We will give You at least 30 days’ notice of any material change. If You do not agree to the updated Terms, You may cancel the Service Agreement before the changes take effect. Continued payment or continued use of the Service after the effective date of the updated Terms will constitute Your acceptance of the changes.
• We may review and update the Monthly Fee once per year to reflect inflation, increased operational costs, or changes in supplier pricing. We will notify You at least 30 days before any price change takes effect. If You do not wish to continue at the revised price, You may cancel the Service Agreement before the new Monthly Fee begins.

10. Warranties & Liability

• We provide Services with reasonable skill and care and ensure that all personnel are suitably qualified.
• We do not guarantee uninterrupted operation.
• Nothing limits liability for death or personal injury due to Our negligence, fraud, or other non-excludable rights.
• We are not liable for indirect or consequential losses, business interruption, or loss of earnings or profit.
• Your statutory rights remain unaffected.

11. Cancellation & Cooling-Off

• You may cancel within 14 days of the Effective Date for a full refund of payments received (if no Service has been provided); if a Service has been provided, We may deduct reasonable costs for work performed.
• After 14 days, You may cancel at any time with 30 days’ notice; no refund is due for months already commenced.
• We may cancel for non-payment, unsafe conditions, or misuse, with notice.

12. Data Protection

• We will process personal data in accordance with Our Privacy Notice and applicable data protection laws. For queries, contact Info@Improveasy.com

13. Complaints

• Please contact Complaints@Improveasy.com first and refer to Our complaints handling policy located on Improveasy.com/policies

14. Governing Law & Jurisdiction

• This Service Agreement is governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

Signatures

By signing this document and purchasing this Service Plan you are agreeing to these Service Terms and Conditions.

Customer Name: ________________________________________

Customer Signature: ____________________   Date: ___________