Jane’s Journey to a Greener Home with an Octopus Cosy Heat Pump
When faced with the changing climate and rising energy pressures, many homeowners wonder if their individual choices can genuinely make a difference. For Jane, doing nothing simply wasn’t an option. Driven by a passion for the environment and a desire to move away from fossil fuels, she knew it was time to make a change.
‘I feel reassured about the future.’
Cutting Through the Misinformation
Deciding to replace her aging gas boiler with an air source heat pump meant navigating plenty of conflicting advice. Like many homeowners, Jane had heard the common myths floating around—from concerns about noisy outdoor units to the misconception that heat pumps have to run 24 hours a day.
Wanting to make an ethical choice, Jane turned to independent resources like Ethical Consumer magazine to research manufacturers. After learning that several traditional gas boiler brands were funding misinformation campaigns against clean tech, she chose the Octopus Cosy heat pump as a transparent, forward-thinking solution. Backed by her existing solar panels, upgrading to an electric heat pump fit perfectly into her long-term vision of sustainable living.
Finding the Right Partner with Improveasy
‘They were polite, respectful, and solved problems together with me.’
Finding a trusted installer is often the hardest hurdle for homeowners looking to upgrade. Jane turned to the Energy Saving Trust website and connected with Improveasy through their Microgeneration Certification Scheme (MCS).
From the start, the experience stood out. Unlike other companies that offered generic quotes based solely on an online EPC check, Improveasy—an official Octopus accredited installer— sent a specialist team to conduct a thorough, in-person survey. They identified that her EPC was out of date and walked her step-by-step through the process, helping her take full advantage of the Government’s Boiler Upgrade Scheme grant.
A Seamless Installation Experience
When installation day arrived, Jane was deeply impressed by the professionalism, respect, and cleanliness of the team—which included two electricians and two plumbers working together in her home.
“I felt that I could trust them. It was important to me that they weren’t messing around the house and that they were respectful in my home.”
When technical hurdles arose—such as figuring out how to place an extra radiator without tearing up her upstairs laminate flooring—Jane and the plumbing team collaborated to solve the problem together. Despite a massive amount of drilling and floorboards being lifted, she was amazed at how spotless the house was left at the end of the project.
“When the plumbers finally went on the last day, despite a tremendous amount of drilling and floorboards being up, I was absolute gobsmacked at how well they tidied up. I couldn’t believe how clean and tidy it was when they left.”
With extra support from the Improveasy team, including a complimentary cavity wall survey and a phone setup walkthrough with Dan, Jane felt fully supported from inquiry to completion.
A No-Brainer Decision for the Future
Now settled in with her new Octopus Cosy heat pump, Jane describes her overall experience with Improveasy as “very positive” and feels entirely relaxed and reassured about the future.
When asked what she would say to anyone sitting on the fence about getting a heat pump installed, her message is straightforward and encouraging:
“We don’t know what’s going to happen with gas prices or whether the government grant is going to be taken away. It’s such a generous grant—it just seems like a no-brainer to me.”
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